Our mission is to inspire the world to embrace cryptocurrencies. In order to provide investors with a safe and secure trading environment when trading on our platform, Bitfex is committed to maintaining an emergency insurance reserve of $200 million for our users.
Our wallet addresses are made publicly available to demonstrate the importance of transparency and integrity on Bitfex
The protection fund contains a significant portion of USDT stablecoin to reduce volatility and Bitfex will continue to monitor the size of the fund in order to ensure the fund size remains adequate.
The Bitfex Protection Fund is entirely self-funded. As such, we are able to efficiently cover any loss to our users’ funds without external bureaucracy.
The deposit rewards will be distributed within 5 working days after you complete KYC and make a deposit. The coupons will be automatically distributed after you complete KYC. The rewards and coupons you receive can be found in “My Rewards”.
Cryptocurrency trading is subject to high market risk, and we encourage all our users to make their trades cautiously. As per Bitfex's official Risk Disclosure and compliance policies, Bitfex is not responsible for trading losses and, as such, these incidents will not be covered by the Bitfex Protection Fund. Attempting to commit fraud or abuse on the Bitfex platform also excludes such individuals from coverage in the Bitfex Protection Fund.
The Bitfex Protection Fund explicitly, but not exhaustively, does not cover incidents where the user is deceived into authorising a transaction or mistakenly authorises a transaction. This also extends to cases where there appears to have been an unauthorised transaction, but no external transfers have been made.
In the rare and regrettable event that a user may require aid from the Bitfex Protection Fund, users should contact the Bitfex Protection Fund team at support@bitfex.exchange within 30 days of the incident Users should ensure that they have filed a police report in their local jurisdiction prior to contacting Bitfex, and submit a copy of the police report to our team. We will use all the information provided by the user to conduct a forensic investigation and determine fair compensation.
